Shipping policy

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

Once your order is confirmed, you will receive an order confirmation via email or SMS. After dispatch, tracking details will be shared separately.

We offer delivery across India. Estimated delivery timelines are:

Please note that delivery timelines are estimates and may vary depending on your location, courier partner, or external factors.

Shipping charges, if applicable, will be calculated and displayed at checkout.
We may offer free shipping on selected products or promotional offers, which will be clearly mentioned on the website.

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order in real-time.

If you do not receive tracking details within the expected timeframe, please contact us at support.solemate@gmail.com.

While we aim to deliver orders within the estimated timelines, delays may occur due to:

Solemate Enterprises is not liable for delays caused by third-party logistics partners, but we will assist you in tracking and resolving any issues.

Please ensure that all shipping details are accurate at the time of placing the order.

We are not responsible for orders delivered to incorrect addresses provided by the customer.
If an order is returned due to incorrect details or failed delivery attempts, re-shipping charges may apply.

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with proper images or details.

We will coordinate with the courier partner to investigate and resolve the issue at the earliest.

For any shipping-related queries, feel free to reach out to:

Solemate Enterprises
Email: support.solemate@gmail.com

Contact No. : +91-9221615555

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